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PRIVACY
By doing business with us, the customer accepts our terms of the privacy statement. More about privacy in our privacy statement.
ORDERS AND PAYMENT
The information provided by the customer will be treated as confidential and will not be passed on. The order confirmation will be sent automatically to the e-mail address provided when ordering.
The payment and financial service will be agreeed mutually. The order will not take effect until the transaction amount has been paid in full or otherwise agreed.
DELIVERIES
Orders are sent every working day, the delivery time is usually 2-3 working days, depending on the delivery method and the destination country. Orders placed before 12:00 will be processed on the same day.
Once the product has been shipped, you will receive a confirmation email with a tracking number.
Our partners are: Posti, PostNord, DHL and Fedex.
We reserve the right to restrict sales or extend the delivery time, for example due to temporary product availability problems.
WARRANTY AND LIABILITY
The product (appliances) warranty is mentioned in the product information. The warranty is only in force in Finland.
Long warranty periods (more than 2 years) are voluntary warranties issued by the manufacturer. Often, for example, parts that wear out in normal use (loose parts) are limited to so-called detached from the engine / frame warranty. Efforts have also been made to specify the limits in the product information. If you have any questions about the warranty, ask before ordering.
Delivery confirmation, receipt or pick-up confirmation acts as a receipt.
Spare parts do not have warranty unless otherwise stated and unless the item is broken immediately from its packing or the first usage.
Any remarks concerning the quality or delivery of the goods must be made within 7 days of receipt of the goods.
When receiving the package, it is advisable to check its condition in the presence of an officer. If the package has been damaged during transport, report the damage immediately to the courier / officer. After this, contact our customer service.
Warranty products will be repaired as follows and in the following order: delivery of a spare part, maintenance of the device, or delivery of a new equivalent product.
Liability for defects and products is limited to the purchase price paid for the product less the operating benefit.
ORDER CANCELLATION AND RETURNS
The customer has the right to return the purchased products within 14 days if the package is unopened or opened in such a way that the same product can be resold as new. Returns are easy and you can get a customer return number from our customer service.
We will process your return promptly and refund with the payment method you use, the return costs (starting from € 20.00) will be deducted from the amount returned to the customer according to what has been done.
When contacting, always contact our customer service.