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Suomen Suoratoimitus Oy is an e-commerce and wholesale specialist in household appliances and spare parts.
B2B sales and terms
PRIVACY
By doing business with us, the customer accepts our terms of the privacy statement. More about privacy in our privacy statement.
ORDERS AND PAYMENT
The information provided by the customer will be treated as confidential and will not be passed on. The order confirmation will be sent automatically to the e-mail address provided when ordering.
The payment and financial service will be agreeed mutually. The order will not take effect until the transaction amount has been paid in full or otherwise agreed.
DELIVERIES
Orders are sent every working day, the delivery time is usually 2-3
working days. Orders placed before 12:00 will be processed on the same day.
Once the product has been shipped, you will receive a confirmation email with a tracking number.
Our partners are: PostNord, Fedex, TNT
We reserve the right to restrict sales or extend the delivery time, for example due to temporary product availability problems.
WARRANTY AND LIABILITY
The product (appliances) warranty is mentioned in the product information. The warranty is only in force in Finland.
Long warranty periods (more than 2 years) are voluntary warranties
issued by the manufacturer. Often, for example, parts that wear out in
normal use (loose parts) are limited to so-called detached from the
engine / frame warranty. Efforts have also been made to specify the
limits in the product information. If you have any questions about the
warranty, ask before ordering.
Delivery confirmation, receipt or pick-up confirmation acts as a receipt.
Spare parts do not have warranty unless otherwise stated and unless the item is broken immediately from its packing or the first usage.
Any remarks concerning the quality or delivery of the goods must be made within 7 days of receipt of the goods.
When receiving the package, it is advisable to check its condition in
the presence of an officer. If the package has been damaged during
transport, report the damage immediately to the courier / officer. After
this, contact our customer service.
Warranty products will be repaired as follows and in the following order: delivery of a spare part, maintenance of the device, or delivery of a new equivalent product.
Liability for defects and products is limited to the purchase price paid for the product less the operating benefit.
ORDER CANCELLATION AND RETURNS
The customer has the right to return the purchased products within 14 days if the package is unopened or opened in such a way that the same product can be resold as new. Returns are easy and you can get a customer return number from our customer service.
We will process your return promptly and refund with the payment method you use, the return costs (starting from € 20.00) will be deducted from the amount returned to the customer according to what has been done.
When contacting, always contact our customer service.
Contact
Warehouse:
Receipt of goods and pick-ups from departures at Vesilahti:
Mäntytie 3 (doors E, F, G) 37470 Vesilahti
Door for parcels: Door G
Door for pallets: Door E
Open for freight on weekdays from 8:00 to 16:00. Direct warehouse number: 0401851009
Customer service:
By email:
info@suoratoimitus.com
By phone:
Weekdays 10:00 - 14:00
+358 (0) 207229070
Invoices:
E-invoices:
003725267174Maventa 003721291126
Paper invoices:
Suomen Suoratoimitus Oy25267174
PL 100
80020 Kollektor Scan
VAT: FI25267174
Business ID: 2526717-4
We do not process invoices that are delivered in any other way.